HR Software

mChoice™ Rewards is a middleware, which provides a compelling way to attract new prepaid users and to sustain the existing. It allows network operators to set up a wide variety of promotion/loyalty/tenure programs and reward bonuses/prizes to their subscribers based on usage patterns. mChoice™ Rewards helps you to build competitive advantage at the same time as generating revenues and building customer loyalty.

Key features:

• Provides an extensive range of promotional, tenure & loyalty campaigns
• Gives away bonuses based on a wide range of mobile subscriber activities – such as SMS, voice mail, voice call, MMS, WAP etc
• Provides comparison reports on promotion efficiency
• Configurable SMS messages to the subscribers
• Seamless integration with any telco IN system
• Up-to-date subscriber event monitoring
• Web based administration
• Highly configurable and auditable

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mChoice™ TM Reporting allows organizations to take control and seize opportunities by delivering a more efficient and effective territory management system for effective administration. mChoice™ TM Reporting is an easily customizable, comprehensive application, through which managers can effectively monitor sales progress and processes while encouraging teams to perform tasks with better coordination.

The system will enable Territory Managers to look at the Key Performance Indicators (KPI's) within specific territories and help them plan their business activities accordingly. The system is complete with an Admin module; a User Module and a Reporting module to further assist managers make strategic marketing decisions.

Key features:

• Integrates with multiple network intelligent networks at multiple locations
• Aligning quotas and goals with individual sales professional performance
• Generate real-time reports about sales and marketing activities in specific territories
• Analysis and comparisons between territories
• Wide range of real time reports and logs with the flexibility of customizing different formats of existing and new requirements
• Custom filters for managers and administrators
• Compare targets, actual results and other scenarios

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mChoice™ Customer Care system enables the Telco to query and view CDR via a graphical user interface (GUI) and provides reporting capabilities in real-time. The solution will integrate to multiple systems (INs, databases, postpaid systems, etc) simultaneously to refer raw CDR files to be decoded and store the required information, in order to generate reports. The prepaid systems would be running different versions of raw CDR files and as such, the Customer Care system will decode these versions simultaneously.

Key features:

• System administrators with admin rights can easily administer users and profiles, configure customer care module settings and configure the reporting module settings
• Rule based access for all users
• High scalability
• Optimized search facilities to customer care users
• Customizable and real-time report generation
• High Availability
• Generatess reports based on a wide criterion for different types of users
• Export features for reports to various types of formats like Microsoft Excel, Adobe PDF, etc

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